Support
Frequently Asked Questions
From purchase to delivery and care — answers to everything you might wonder.
Yes. You may collect your order in person from our boutique in Çankaya, Ankara, by appointment. Our specialist team is also available in-store for personalised consultation.
Orders within Turkey are delivered within 2–5 business days. Deliveries are not made on public holidays.
Address changes can be requested before the order is dispatched. Please write to [email protected] as soon as possible.
All transactions are processed through SSL-encrypted infrastructure. Card details are never stored by Aykach.
Yes. Simply send an email to [email protected] and we will resend your invoice promptly.
You may request a return within 14 days of delivery, provided the watch is in its original box and accompanied by all certificates and documentation. For full details, please refer to our Shipping & Returns page.
Warranty periods vary by brand and model, but generally range from 2 to 5 years. Please refer to the individual product page for specific warranty coverage details.
Yes. Contact our boutique for periodic maintenance and servicing. Our specialist team will guide you through the process in accordance with the relevant brand's official service standards.
Every product is offered in our capacity as an authorised retailer of the respective brand. Each watch is delivered with its original box, warranty card, and brand certificate of authenticity.

